Comcast's response

Here's the response I got from Comcast to my email:

"Dear Jeff,

I sincerely apologize for any unpleasant experience you had recently
with your Comcast service and thank you for bringing this matter to our
attention.

This issue has been escalated to try and find a resolution, however at
this time we do not have an estimation of when the issue will be
resolved. We apologize for this inconvenience and hope to have a
resolution with this issue.

Should you have further concerns, please feel free to contact us at. I
hope this resolves the issue to your satisfaction. We hope to do
business with you again. Have a great day and take care.

Thank you for choosing Comcast.

Sincerely,

Floyd A
Comcast Customer Care Specialist"

I know these responses are scripted but come on, you can still give me a better answer than this. I don't even have service with Comcast.